• How to Wipe an iPad to Factory Reset using iTunes
     
    If you have erased your iPad and the iPad says "JCPS Configuration", please follow these instructions to Wipe the iPad to Factory Reset using iTunes.
    1.  Hold down the "Sleep/Wake" button for several seconds until a red slider appears. Move your finger across the slider to turn the iPad off.
    2. Connect the iPad to the computer while holding down the "Home" button to turn on the iPad.
    3. Release the "Home" button when you see a message that says, "Connect to iTunes."
    4. Launch iTunes. iTunes will alert you that it detects a device in Recovery Mode.
    5. Click "OK" and click "Restore" to reset the iPad.
    6. Click "Restore and Update".
    7. The iPad can be disconnected from the computer after you see "Welcome to Your New iPad".
    8. Disconnect and follow on-screen instructions to setup iPad.